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Terms & Conditions for Tertilus House of Wax
Last updated: 12/22/25
🕯️ 1. Overview
Welcome to the Tertilus House of Wax online candle store. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
🛍️ 2. Use of Our Website
You agree to:
Use our site only for lawful purposes
Not attempt to disrupt or harm the website
Provide accurate information when creating an account or placing an order
We reserve the right to refuse service to anyone for any reason.
📦 3. Products & Descriptions
We aim to display our candles and products as accurately as possible. However:
Colors may vary slightly due to screen settings
Product availability is not guaranteed
We may change or discontinue products at any time
💳 4. Pricing & Payment
All prices are listed in USD unless stated otherwise
Prices may change without notice
Payment must be completed at checkout
We use secure third‑party payment processors (e.g., Stripe, PayPal, Shopify Payments)
You agree to provide valid payment information and authorize us to charge your selected payment method.
🚚 5. Shipping & Delivery
Shipping times are estimates and not guaranteed
We are not responsible for delays caused by carriers or customs
Risk of loss transfers to you once the package is handed to the carrier
Full details can be found in our Shipping Policy
🔄 6. Returns, Refunds & Exchanges
Our return and refund rules are outlined in our Refund Policy. Generally:
Items must be unused and in original condition
Certain items (e.g., custom candles) may be non‑refundable
🧾 7. Order Cancellations
We may cancel an order if:
The product is unavailable
Payment cannot be processed
Fraud is suspected
If we cancel your order, you’ll be notified and refunded.
🔐 8. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.
📘 9. Intellectual Property
All content on this website — including images, text, logos, product descriptions, and designs — is the property of Tertilus House of Wax LLC and may not be copied, reproduced, or distributed without permission.
⚖️ 10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, or consequential damages
Our total liability for any claim will not exceed the amount you paid for the product
Use of candles involves fire; you assume responsibility for safe use.
🌎 11. Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their content, policies, or practices.
📝 12. Changes to These Terms
We may update these Terms & Conditions at any time. Changes take effect immediately upon posting.
📬 13. Contact Us
If you have questions about these Terms & Conditions, you can reach us at:
Tertilus House of Wax LLC
Email: tertilushouseofwax@gmail.com
Address: 1141 Penmar Ave Roanoke, VA 24013
Last updated: 12/22/25
We want you to love your candles. If something isn’t right, we’re here to help.
To qualify for a return:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We offer exchanges for defective or damaged items. Contact us within 48 hours of delivery with photos.
If your order arrives damaged or incorrect:
Orders can be canceled within [6] hours of purchase if they have not yet shipped.
For refund or return questions, reach out at tertilushouseofwax@gmail.com.
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